Frequently Asked Questions
Helpful information about products, ordering, shipping, returns, refunds, and customer support.
Who operates Zirqelo?
Zirqelo is operated by Xiangxin Supermarket Distribution (Shenzhen) Co., Ltd.
What does Zirqelo sell?
We offer interactive dog toys, cat toys, puzzle toys, sound toys, training products, and outdoor pet activity accessories.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask whether a toy is suitable for my pet?
Yes. Contact customer support with the exact product name, your pet type, and the product detail you want to confirm.
Do electronic pet toys require supervision?
Use every product according to its specific instructions and supervise play when appropriate for the pet and product type.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after shipment when available. Contact us with your order number if you need help.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the correct destination.
How can I contact customer support?
You can reach us by email at service@zirqelo.com or by phone at +86 196 4571 2285 during service hours.